As I mentioned back in March I bought 2 Galaxy S7’s via a By One Get One promo. The BOGO involved a $672 rebate. I never got it.
After weeks of getting the runaround I finally got an answer:
“your rebate was not processed because the offer requires that you add a new line of service to your existing account”
“As I stated earlier the Verizon Representative stated that my second line was indeed covered by the rebate. I included the the Chat Transcript Reference Number so you could look it up. Had you viewed the chat transcript you would see that what I’m saying is true and that being the case Verizon is legally obligated to honor the rebate.
The chat transcript is below.
I will say this one final time: I should have received my rebate by now and I do not appreciate being lied to.”
The rep replied:
“I have escalated the record to upper management approval so they can review your information. Please allow 15 days for a resolution.”
The 15 days ended yesterday. Not a peep from anyone at Verizon.
Naturally I’m more than a little pissed off. $672 is a lot of money to me. We also have the matter of being lied to and then Verizon being silent on the matter. I’ve been a Verizon Wireless customer for 13 years and I am stunned at their behavior. The internet and their own forums are full of complaints, rants, accusations against Verizon on this matter. “Scam” is the term I see most often applied to this matter.
Frankly I view Verizon as a company without honor.
Since I am not on contract I plan on switching providers, probably to AT&T. I was going to do it July 1 when my billing cycle was up but I’m going on vacation soon and don’t need the hassle. I will do it soon and I will be watching for deals to be had.
Below is the full chat transcript. You can clearly see in the sections in bold that I WAS LIED TO.
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